Shipping Policy for CustomXpert T-Shirt Printing

Effective Date: 20 May 2026
Company Name: CustomXpert T-Shirt Printing

At CustomXpert T-Shirt Printing, we are committed to delivering your customized apparel safely, securely, and on time. Since our products are made-to-order, each item goes through a careful process of design confirmation, printing, quality checking, packaging, and dispatch. This Shipping Policy explains how we handle order processing, shipping timelines, delivery methods, charges, tracking, delays, and other important details.

By placing an order with CustomXpert T-Shirt Printing, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All products are custom-made, so order processing takes additional time compared to ready-made products.

Processing Stages:

  • Design confirmation and verification

  • Printing and production

  • Quality inspection

  • Packaging and labeling

  • Dispatch to courier partner

Standard Processing Time:

  • 1 to 3 business days for simple orders

  • 3 to 5 business days for bulk or complex custom orders

Processing time may vary depending on order volume, design complexity, and seasonal demand (such as festivals or sale periods).

Once the order is processed and dispatched, shipping time begins.

2. Shipping Methods

We use reliable courier and logistics partners to ensure safe and timely delivery across India.

Common Delivery Partners:

  • DTDC

  • Delhivery

  • Blue Dart

  • India Post (in remote areas)

  • Other trusted local courier services

The courier partner is selected based on your location, delivery speed, and service availability.

3. Delivery Time

Delivery time depends on your location and courier service.

Estimated Delivery Time:

  • Metro cities: 3–5 business days after dispatch

  • Tier 2 cities: 4–7 business days after dispatch

  • Rural or remote areas: 5–10 business days after dispatch

Please note that these are estimated timelines. Actual delivery may vary due to external factors such as weather conditions, courier delays, or regional restrictions.

4. Shipping Charges

Shipping charges depend on order size, weight, and delivery location.

Standard Policy:

  • Small orders: Flat shipping fee applicable

  • Bulk orders: Discounted or free shipping (if applicable)

  • Special promotional offers: Free shipping may be provided

Shipping charges will be clearly shown at checkout before payment confirmation. There are no hidden charges.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via:

  • SMS

  • Email

  • WhatsApp (if provided)

You can use this tracking ID to check the status of your shipment on the courier partner’s website.

Tracking Information Includes:

  • Current location of package

  • Estimated delivery date

  • Transit status updates

If you face any issue with tracking, our support team will assist you.

6. Delivery Process

Our delivery process is designed to ensure safe and smooth handover of your order.

Steps:

  1. Order is dispatched from our facility

  2. Courier partner picks up the package

  3. Package is transported to sorting hub

  4. Final delivery is assigned to local courier agent

  5. Product is delivered to your address

Customers are advised to provide accurate and complete shipping details to avoid delivery issues.

7. Address Accuracy

Customers are responsible for providing correct shipping information.

Please ensure:

  • Complete address with house/building number

  • Correct pin code

  • Active mobile number

  • Landmark for easy identification

We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.

If you notice an error after placing an order, contact us immediately for correction before dispatch.

8. Delayed Shipments

While we aim to deliver on time, delays may occur due to:

  • High order volume during festive seasons

  • Weather conditions (rain, floods, etc.)

  • Courier partner delays

  • Transportation strikes or restrictions

  • Remote delivery locations

In such cases, we actively coordinate with courier partners to minimize delays and keep customers updated.

9. Damaged or Lost Packages

We take utmost care in packaging to prevent damage during transit. However, if issues occur:

Damaged Package:

  • Report within 24 hours of delivery

  • Provide clear images of damaged packaging and product

  • We will initiate replacement or further action

Lost Package:

  • If tracking shows no movement for an extended period

  • We will investigate with the courier partner

  • Replacement or refund may be provided based on confirmation

Customer cooperation is required for investigation and claim processing.

10. Undelivered Orders

Orders may be marked undelivered due to:

  • Incorrect address

  • Customer not available at delivery location

  • Phone not reachable

  • Refusal to accept delivery

In such cases:

  • The courier may return the package to us

  • Re-shipping charges may apply for re-delivery

  • Refund (if applicable) will exclude shipping charges

11. Partial Shipments

In some cases, especially bulk or multiple-item orders:

  • Items may be shipped in separate packages

  • Each package will have its own tracking ID

  • Customers will be notified accordingly

This is done to ensure faster processing and delivery.

12. International Shipping

Currently, CustomXpert T-Shirt Printing primarily serves domestic customers within India. International shipping may be introduced in the future.

If international shipping is available:

  • Additional shipping charges will apply

  • Delivery time will be longer

  • Customs duties (if any) will be the responsibility of the customer

13. Cash on Delivery (COD)

If COD is available:

  • COD orders may include additional handling charges

  • Customers must ensure availability at delivery time

  • Refusal of COD delivery may restrict future COD access

We reserve the right to disable COD for high-value or custom bulk orders.

14. Order Cancellation After Shipping

Once an order has been shipped:

  • Cancellation is not possible

  • Customers must wait for delivery

  • Return or exchange policy will apply after receiving the product

We strongly recommend reviewing order details before confirmation.

15. Packaging Standards

We use high-quality packaging to ensure product safety.

Packaging Features:

  • Waterproof poly mailers or boxes

  • Secure sealing to prevent damage

  • Folded and protected garments

  • Labeling for easy identification

Our goal is to ensure products reach you in perfect condition.

16. Customer Support During Shipping

Our support team is available to assist you with:

  • Order tracking updates

  • Delivery issues

  • Address corrections (before dispatch)

  • Courier coordination

  • Delay resolution

We aim to provide quick and transparent communication at every stage.

17. Force Majeure Situation

CustomXpert T-Shirt Printing is not responsible for delays or failures caused by events beyond our control, including:

  • Natural disasters

  • Political unrest

  • Pandemics or emergencies

  • Government restrictions

  • Major transportation disruptions

In such cases, we will do our best to resume normal operations as soon as possible.

18. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on our website and will be effective immediately.

19. Contact Information

For shipping-related queries, please contact us:

CustomXpert T-Shirt Printing
Email: customxpertofficial@gmail.com
Phone: +91- 92113 68146
Website: www.customxpert.com

Conclusion

At CustomXpert T-Shirt Printing, we prioritize safe packaging, reliable delivery, and timely dispatch of all custom orders. Our shipping system is designed to ensure that every product reaches customers in excellent condition and within a reasonable timeframe.

We appreciate your trust and support, and we are committed to continuously improving our shipping experience for all customers.